Terms & Conditions

This Privacy Policy governs the manner in which Cameron & James collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.cameronandjames.com  website (“Site”). This privacy policy applies to the Site and all products and services offered by Cameron & James.

Shop/Exchange

By proceeding with your purchase you are consenting to the terms and conditions as listed herein. You understand that the item/s you are purchasing are ‘made to order’ items created in our studio specifically for you. This means that once your order is placed, specialty fabrics are ordered and manufacturing begins. It may take up to four weeks to be produced and sent to you. Each piece we produce and prepare to send it’s checked to ensure it meets our high quality control standards. Our team will aim to keep you updated on the progress of your order using the contact details you provide. Updates will be but are not limited to the following.

  1. Your order has been placed and received
  2. Your order has been processed
  3. Your fabric has been ordered
  4. Your fabric has been received
  5. Your garment has been cut
  6. Your garment is in production
  7. Your garment is being finished
  8. Your garment was sent & your order is complete

Updates are provided at the discretion of Cameron & James. Once your order is placed, the garment, size, material and style cannot be altered. By proceeding you are confirming these details as final and no refund will be available for items due to incorrect ordering. By placing your order, you confirm that the size and item description are final, so please ensure to thoroughly check your order before confirming.

In the unforeseen event of any issues when your item is received please contact the Cameron & James support team within 14 days by emailing info@cameronandjames.com with your order number in the subject line. Goods must be approved for any return to be considered at the discretion of Cameron & James. We will endeavour to replace or repair any unsuitable items to the best of our ability within reason. You may wish to insure returned goods as Cameron & James will not be held responsible for returned but not received goods. Goods must be returned in the same state for any refund/replacement/repair to be considered.

Please note that by purchasing, you are bound by these terms and conditions and accept that no refund or replacement will be issued unless approved by Cameron & James. This means that Cameron & James cannot take responsibility for incorrect sizes, unsuitability, and change of mind or any other particulars. Do not order our ‘made to order’ items or custom items if you do not agree to these terms. The choice of order is the responsibility of the purchaser. Questions are encouraged and may be directed to sales@cameronandjames.com 

 

Pre-Sale

All orders ordered in our pre-sale will commence from December 07. Orders will be produced periodically in order from first to last. We can not guarantee that orders will be completed in time for your event however if it is a rush order please email us at info@cameronandjames.com and we will try and work with you. For further information or updates on your garment please don’t hesitate to contact us.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Cameron & James collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users (You) personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Cameron & James has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

info@cameronandjames.com

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